Contact Dola AI
How to reach the Dola AI team for support, billing questions, feedback and partnerships.
Last updated: 2026-10-17
Write to support@dolaai.app. We read every message and usually reply within 1–2 business days, in English or Chinese.
To help us answer faster, include:
- the email address of your Dola AI account;
- the task or result link, if your question is about a generation;
- the order date and plan, if your question is about billing.
Support tickets
Signed-in users can open a ticket from Settings → Tickets. Tickets keep the whole conversation in one place and are the fastest way to resolve account or generation issues.
What we can help with
| Topic | Where to start |
|---|---|
| Failed or stuck generations | Support ticket with the task link |
| Credits, invoices and refunds | Email or ticket with your order details |
| Feature requests and feedback | |
| Partnerships and press | Email with "Partnership" in the subject |
Before you write
Many questions are answered on the FAQ, Pricing and About pages.